[Product Details]
Product: PHOTO PRESENT SET
Material: PAPER
Size: POSTER - 21X29.7CM / MESSAGE CARD - 14.8X10CM / POLAROID - 5.5X8.5CM / ENVELOPE - 31X22CM
[Product Components]
Main: POSTER 2ea, MESSAGE CARD 2ea, POLAROID 1ea / 4 types sold separately
Package: ENVELOPE
[Product Information]
• Biodegradable packaging made from plant-based materials may tear easily due to material characteristics.
• Outer packaging (package, OPP, outbox) is designed to protect the internal components, and scratches, dents, or minor damage may occur during production, packaging, or delivery.
• Printed materials (such as photocards) may have minor stains, scratches, bends, or folds due to production characteristics.
• Images are examples for better understanding. Actual product design, size, and material may change during production.
• This product is limited in quantity and may sell out early once stock is depleted.
• Products sold at FANS SHOP include an official authenticity hologram sticker.
[Product Precautions]
• This product is intended for individuals aged 14 and older; it is not for children.
• This product may be exchanged or compensated in accordance with the Consumer Dispute Resolution Standards announced by the Fair Trade Commission.
• FANS SHOP is the official online store of JYP ENTERTAINMENT.
• MERCH sold at FANS SHOP includes an official authenticity hologram sticker.
• For safe and reliable purchases, please use official sales channels or verified distributors.
• FANS SHOP content is protected under copyright law. Unauthorized reproduction or use is prohibited.
Shipping Information
- Partial cancellations before shipment are only possible by product unit. Cancellation of partial quantities of the same product is not allowed.
- Pre-sale items will be manufactured after the sales period ends and shipped on the separately announced shipping date. Please check the shipping schedule before placing your order.
- Delivery time for pre-sale items may take 15 business days (weekdays excluding weekends/holidays) or more to ship the last order, depending on total order volume.
- Your order will be shipped within 3-7 days from the date of your order for in-stock items only. If the item you ordered is out of stock and cannot be shipped, we will contact you individually.
- We will not refund or reship an item that was mistakenly delivered due to customer error.
Exchange & Return Process
Exchange • Return Request
Products eligible for return due to a change of mind: Request must be made within 7 days from the delivery date.
Defective/Missing Items: Request within 90 days from the date of receipt.
1:1 Inquiry
’1:1 Inquiry’ link at SHOP bottom or MY page
Determination of Defects
Disposal or collection of the item to be proceeded based on the instructions provided by the Customer Center.
Deliver • Refund
Exchange: Dispatch of replacement item.
Return: Refund processed after the defective item is returned and checked.
Exchange • Return Completed
Notes on Exchanges • Returns
- For printed materials and photo-related products (e.g. photocards), minor smudges, scratches, dents, bends, or creases may occur due to the nature of the product and the manufacturing and production process.
- Scratches or damage of OPP, sealed, or any kind of packages used to protect merchandise are subject to scratches and breakage due to the nature of the material.
- A protective film is attached to acrylic products to prevent scratches that may occur during the manufacturing and shipping process. Please remove it before use.
- Product colors may vary compared to the actual material and color depending on monitor specifications and settings.
- For products with physical measurements, errors can occur depending on the nature of the product and how it was measured.
- Please check for product damage before use. Exchange or return requests may be restricted if the products value is significantly reduced due to consumer use.
- If the packaging of reproducible goods is damaged (CD/LP, DVD/Bluray, magazines, video photo books, photographs, etc.
- ltems the product's value has significantly decreased to the point where resale is difficult due to the passage of time (removal of product barcode, repairs) are not eligible for return.
- There may be additional precautions for specific products, so please check the product information.
- Event gifts or special perks are subject to the same exchange and return instructions as the original item.
- If you have any inquiry, please reach out to the customer service center through 'Contact Us'.