[Product Details]
Product: SCRUNCHIES
Material:
SCRUNCHIES: Polyester
Plush Head: Polyester
Size: 11X11CM (Circumference: 33CM)
[Product Composition]
SCRUNCHIES 1EA / 8 types sold separately
[Product Information]
- In the case of plush (sewn) products, facial shapes may vary slightly, and some finishing may not be perfectly neat due to product characteristics.
- There may be size discrepancies during cutting or sewing. (±1~3cm)
- Fraying of less than 1CM may occur during the production process.
- The product is vulnerable to sharp objects or flames, so caution is required.
- Due to mass production processes, there may be loose threads and minor printing defects.
- Due to the characteristics of the material and production process, foreign substances or fine threads may be included.
- Colors may appear differently depending on the user＇s monitor environment.
- Initial shedding of fibers may occur due to the characteristics of the product.
- The biodegradable packaging made from plant-based materials may easily tear due to the nature of the material.
- The outer packaging material, such as the package, OPP, and outer box, is designed to protect the internal components from scratches, dents, dust, etc., but scratches, dents, and minor damage may occur during the manufacturing/packing and delivery process.
- In the case of prints and printed materials (photocards), minor contamination, scratches, flaws, bends, and folds may occur due to the manufacturing process and product characteristics.
- This image is an example to assist in understanding the product. The design, size, and material of the actual product may change from the information provided during production.
- This product is prepared in limited quantities and may sell out early when stock is exhausted.
- Official FANS SHOP products sold at authorized sellers come with a genuine product certification hologram sticker.
[Product Precautions]
- This product is intended for use by individuals aged 14 and older and is not for children.
- This product is subject to exchange or compensation based on the consumer dispute resolution standards announced by the Fair Trade Commission.
Shipping Information
- Partial cancellations before shipment are only possible by product unit. Cancellation of partial quantities of the same product is not allowed.
- Pre-sale items will be manufactured after the sales period ends and shipped on the separately announced shipping date. Please check the shipping schedule before placing your order.
- Delivery time for pre-sale items may take 15 business days (weekdays excluding weekends/holidays) or more to ship the last order, depending on total order volume.
- Your order will be shipped within 3-7 days from the date of your order for in-stock items only. If the item you ordered is out of stock and cannot be shipped, we will contact you individually.
- We will not refund or reship an item that was mistakenly delivered due to customer error.
Exchange & Return Process
Exchange • Return Request
Products eligible for return due to a change of mind: Request must be made within 7 days from the delivery date.
Defective/Missing Items: Request within 90 days from the date of receipt.
1:1 Inquiry
’1:1 Inquiry’ link at SHOP bottom or MY page
Determination of Defects
Disposal or collection of the item to be proceeded based on the instructions provided by the Customer Center.
Deliver • Refund
Exchange: Dispatch of replacement item.
Return: Refund processed after the defective item is returned and checked.
Exchange • Return Completed
Notes on Exchanges • Returns
- For printed materials and photo-related products (e.g., photocards), minor smudges, scratches, dents, bends, or creases may occur due to the nature of the product and the manufacturing and production process.
- Scratches or damage of OPP, sealed, or any kind of packages used to protect merchandise are subject to scratches and breakage due to the nature of the material.
- A protective film is attached to acrylic products to prevent scratches that may occur during the manufacturing and shipping process. Please remove it before use.
- Product colors may vary compared to the actual material and color depending on monitor specifications and settings.
- For products with physical measurements, errors can occur depending on the nature of the product and how it was measured.
- Please check for product damage before use. Exchange or return requests may be restricted if the product's value is significantly reduced due to consumer use.
- If the packaging of reproducible goods is damaged (CD/LP, DVD/Bluray, magazines, video photo books, photographs, etc.
- ltems the product's value has significantly decreased to the point where resale is difficult due to the passage of time (removal of product barcode, repairs) are not eligible for return.
- There may be additional precautions for specific products, so please check the product information.
- Event gifts or special perks are subject to the same exchange and return instructions as the original item.
- If you have any inquiry, please reach out to the customer service center through 'Contact Us'.