[Product Details]
Product: PETIT DENIMALZ PLUSH 10CM Ver.
Material: POLYESTER
Size: 8X11CM (Based on BANG)
[Product Composition]
PETIT DENIMALZ PLUSH 10CM Ver. 1 type / Sold separately in 4 types
[Product Information]
- As this is a **sewn product**, slight variations in facial shape or finishing may occur.
- Size deviations may occur during cutting or sewing (±1–2CM).
- Fraying under 1CM may occur during production.
- This product is sensitive to sharp objects or heat.
- Loose threads and minor print irregularities may occur due to mass production.
- Minor foreign fibers or threads may appear due to the nature of materials and process.
- Colors may look different depending on monitor settings.
- Fiber shedding may occur at initial use.
- The biodegradable packaging made from plant-based material may tear easily.
- Outer packaging (package, OPP, outbox, etc.) is for protection; scratches or dents may occur during production or delivery.
- Printed items (e.g., photocards) may have minor stains, scratches, bends, or creases due to the production process.
- Product images are for reference; actual design, size, or material may vary.
- This product is limited in quantity and may sell out early.
- Official FANS SHOP products include an authenticity hologram sticker.
[Precautions]
- This product is intended for ages 14 and above, not for children.
- Exchanges or compensation follow the Consumer Dispute Resolution Standards of the Korea Fair Trade Commission.
• FANS SHOP is the official online store of JYP ENTERTAINMENT.
• All MERCH sold at FANS SHOP includes an official hologram sticker.
• For a safe and reliable purchase, please use official or verified distributors.
• All FANS SHOP content is protected by copyright law. Unauthorized reproduction is prohibited.
Shipping Information
- Partial cancellations before shipment are only possible by product unit. Cancellation of partial quantities of the same product is not allowed.
- Pre-sale items will be manufactured after the sales period ends and shipped on the separately announced shipping date. Please check the shipping schedule before placing your order.
- Delivery time for pre-sale items may take 15 business days (weekdays excluding weekends/holidays) or more to ship the last order, depending on total order volume.
- Your order will be shipped within 3-7 days from the date of your order for in-stock items only. If the item you ordered is out of stock and cannot be shipped, we will contact you individually.
- We will not refund or reship an item that was mistakenly delivered due to customer error.
Exchange & Return Process
Exchange / Return Request Method
- Requests can be submitted via the Exchange / Return button in your Order / Shipping History or through MY FANS > 1:1 Inquiry.(Please note that only returns are available for change-of-mind requests.)
Exchange / Return Eligibility Period
- Change of mind: Requests must be submitted within 7 days from the delivery completion date.
- Defective / Missing items: Requests must be submitted within 90 days from the date of receipt.
*Attaching photos or videos related to defective/missing items when making an inquiry will help us process your request more quickly.
Exchange / Return Shipping Fees
- If a return is requested due to the purchaser’s change of mind, the purchaser is responsible for the shipping fee.
- If an exchange/return is requested due to a defective item, incorrect item, or delivery issue, the seller is responsible for the shipping fee.
Notes on Exchanges • Returns
- For printed materials and photo-related products (e.g., photocards), minor smudges, scratches, dents, bends, or creases may occur due to the nature of the product and the manufacturing and production process.
- Scratches or damage of OPP, sealed, or any kind of packages used to protect merchandise are subject to scratches and breakage due to the nature of the material.
- A protective film is attached to acrylic products to prevent scratches that may occur during the manufacturing and shipping process. Please remove it before use.
- Product colors may vary compared to the actual material and color depending on monitor specifications and settings.
- For products with physical measurements, errors can occur depending on the nature of the product and how it was measured.
- Please check for product damage before use. Exchange or return requests may be restricted if the product's value is significantly reduced due to consumer use.
- If the packaging of reproducible goods is damaged (CD/LP, DVD/Bluray, magazines, video photo books, photographs, etc.
- ltems the product's value has significantly decreased to the point where resale is difficult due to the passage of time (removal of product barcode, repairs) are not eligible for return.
- There may be additional precautions for specific products, so please check the product information.
- Event gifts or special perks are subject to the same exchange and return instructions as the original item.
- If you have any inquiry, please reach out to the customer service center through 'Contact Us'.