[Product Details]
Product: SECRET ACRYLIC STAND
Material: ACRYLIC, PAPER
Size: ACRYLIC STAND - 13X8CM / PHOTOCARD - 5.5X8.5CM
[Product Components]
Main Item: ACRYLIC STAND 1 type, PHOTOCARD 1 type / Random 1 out of 6 types
[Product Information]
- Due to the nature of sewn products, the facial shapes may vary slightly, and some finishing may not be perfectly clean.
- Size discrepancies may occur during cutting or sewing (±1–2CM).
- Loose threads under 1CM may occur during the production process.
- The product is vulnerable to sharp objects and heat—handle with care.
- Due to mass production processes, loose threads or minor print splashes may occur.
- Minor mixed fibers or loose threads may be present due to material and production characteristics.
- Colors may appear different depending on the user’s monitor settings.
- Fiber shedding may occur during initial use due to material characteristics.
- The biodegradable packaging made from plant-based materials may tear easily.
- External packaging such as OPP and outer boxes may show scratches, dents, or minor damage from manufacturing, packing, or shipping.
- Printed items (photocards, etc.) may show slight contamination, scratches, dents, warping, or creases due to production characteristics.
- Images are for illustrative purposes only; actual product design, size, and materials may vary.
- This product is prepared in limited quantities and may sell out early.
- Official FANS SHOP products include an authenticity hologram sticker.
[Precautions]
- This product is intended for ages 14 and up and is not a children's toy.
- Exchanges or compensation follow the Consumer Dispute Resolution Standards set by the Fair Trade Commission.
• FANS SHOP is the official online store of JYP ENTERTAINMENT.
• All MERCH sold on FANS SHOP includes an authenticity hologram sticker.
• For safe and reliable purchases, please use official or verified retailers.
• All FANS SHOP content is protected by copyright law. Unauthorized reproduction or use is prohibited.
Shipping Information
- Partial cancellations before shipment are only possible by product unit. Cancellation of partial quantities of the same product is not allowed.
- Pre-sale items will be manufactured after the sales period ends and shipped on the separately announced shipping date. Please check the shipping schedule before placing your order.
- Delivery time for pre-sale items may take 15 business days (weekdays excluding weekends/holidays) or more to ship the last order, depending on total order volume.
- Your order will be shipped within 3-7 days from the date of your order for in-stock items only. If the item you ordered is out of stock and cannot be shipped, we will contact you individually.
- We will not refund or reship an item that was mistakenly delivered due to customer error.
Exchange & Return Process
Exchange • Return Request
Products eligible for return due to a change of mind: Request must be made within 7 days from the delivery date.
Defective/Missing Items: Request within 90 days from the date of receipt.
1:1 Inquiry
'1:1 Inquiry' link at SHOP bottom or MY page
Determination of Defects
Disposal or collection of the item to be proceeded based on the instructions provided by the Customer Center.
Deliver • Refund
Exchange: Dispatch of replacement item.
Return: Refund processed after the defective item is returned and checked.
Exchange • Return Completed
Notes on Exchanges • Returns
- For printed materials and photo-related products (e.g., photocards), minor smudges, scratches, dents, bends, or creases may occur due to the nature of the product and the manufacturing and production process.
- Scratches or damage of OPP, sealed, or any kind of packages used to protect merchandise are subject to scratches and breakage due to the nature of the material.
- A protective film is attached to acrylic products to prevent scratches that may occur during the manufacturing and shipping process. Please remove it before use.
- Product colors may vary compared to the actual material and color depending on monitor specifications and settings.
- For products with physical measurements, errors can occur depending on the nature of the product and how it was measured.
- Please check for product damage before use. Exchange or return requests may be restricted if the product's value is significantly reduced due to consumer use.
- If the packaging of reproducible goods is damaged (CD/LP, DVD/Bluray, magazines, video photo books, photographs, etc.
- ltems the product's value has significantly decreased to the point where resale is difficult due to the passage of time (removal of product barcode, repairs) are not eligible for return.
- There may be additional precautions for specific products, so please check the product information.
- Event gifts or special perks are subject to the same exchange and return instructions as the original item.
- If you have any inquiry, please reach out to the customer service center through 'Contact Us'.