[Product Details]
Product: LOCKET PENDANT KEYRING
Material: ZINC ALLOY, STEEL, ACRYLIC, PAPER
Size: PENDANT - 4.6X3.3CM / KEYRING LENGTH - 5.5CM / ID PHOTO - 3.5X4.5CM
[Product Composition]
Contents: LOCKET PENDANT KEYRING 1 piece, ID PHOTO 1 piece / 9 types sold individually
[Product Information]
- Remove the protective film from the acrylic surface before use. The film may have scratches as it is intended to protect the product.
- Size may vary slightly due to cutting or manufacturing. (±1~3cm)
- Unraveling less than 1CM may occur during production.
- Product is sensitive to sharp objects and fire. Please handle with care.
- Minor threads or ink irregularities may occur due to mass production processes.
- Material may include minor fibers or impurities due to production process.
- Colors may appear different depending on your monitor settings.
- Initial use may cause minor fiber shedding.
- Biodegradable packaging made from plant-based materials may tear easily.
- Outer packaging such as package, OPP, or outer box is designed to protect inner components from scratches, dents, or dust; minor damages may occur during manufacturing, packing, and shipping.
- Photographs or printed items (photocards) may have minor smudges, scratches, dents, warping, or creasing due to production processes.
- The images are for reference only. Actual product design, size, and materials may vary.
- Limited quantities are prepared; products may sell out early.
- Official FANS SHOP products include a genuine authentication hologram sticker.
[Precautions]
- This product is intended for ages 14 and up, not for children.
- Exchange or compensation is possible according to the Consumer Dispute Resolution Standards announced by the Fair Trade Commission.
• FANS SHOP is JYP ENTERTAINMENT's official online store.
• MERCH sold at FANS SHOP includes an authentic hologram sticker.
• For safe and reliable purchases, we recommend using official stores or verified distributors.
• FANS SHOP content is protected under copyright law; unauthorized copying and use are prohibited.
Shipping Information
- Partial cancellations before shipment are only possible by product unit. Cancellation of partial quantities of the same product is not allowed.
- Pre-sale items will be manufactured after the sales period ends and shipped on the separately announced shipping date. Please check the shipping schedule before placing your order.
- Delivery time for pre-sale items may take 15 business days (weekdays excluding weekends/holidays) or more to ship the last order, depending on total order volume.
- Your order will be shipped within 3-7 days from the date of your order for in-stock items only. If the item you ordered is out of stock and cannot be shipped, we will contact you individually.
- We will not refund or reship an item that was mistakenly delivered due to customer error.
Exchange & Return Process
Exchange • Return Request
Products eligible for return due to a change of mind: Request must be made within 7 days from the delivery date.
Defective/Missing Items: Request within 90 days from the date of receipt.
1:1 Inquiry
'1:1 Inquiry' link at SHOP bottom or MY page
Determination of Defects
Disposal or collection of the item to be proceeded based on the instructions provided by the Customer Center.
Deliver • Refund
Exchange: Dispatch of replacement item.
Return: Refund processed after the defective item is returned and checked.
Exchange • Return Completed
Notes on Exchanges • Returns
- For printed materials and photo-related products (e.g., photocards), minor smudges, scratches, dents, bends, or creases may occur due to the nature of the product and the manufacturing and production process.
- Scratches or damage of OPP, sealed, or any kind of packages used to protect merchandise are subject to scratches and breakage due to the nature of the material.
- A protective film is attached to acrylic products to prevent scratches that may occur during the manufacturing and shipping process. Please remove it before use.
- Product colors may vary compared to the actual material and color depending on monitor specifications and settings.
- For products with physical measurements, errors can occur depending on the nature of the product and how it was measured.
- Please check for product damage before use. Exchange or return requests may be restricted if the product's value is significantly reduced due to consumer use.
- If the packaging of reproducible goods is damaged (CD/LP, DVD/Bluray, magazines, video photo books, photographs, etc.
- ltems the product's value has significantly decreased to the point where resale is difficult due to the passage of time (removal of product barcode, repairs) are not eligible for return.
- There may be additional precautions for specific products, so please check the product information.
- Event gifts or special perks are subject to the same exchange and return instructions as the original item.
- If you have any inquiry, please reach out to the customer service center through 'Contact Us'.