[The product details]
Product: DENIMALZ COLD CUP
Material: SILICON, POLYPE, ACROPYLE STYLE, ACRYRENITRILE, PET
Size: COLD CUP - 10.1X15.8CM(460ml) / STRAW - 0.8X22.9CM / STRAW CAP(BANG) - 4X4.3CM / STRAW CAP(KE) - 4X4.4CM / STRAW CAP(PIL) - 3.9X4.5CM / STRAW CAP(DON) - 4X4.4CM
[The product configuration]
This product: 1 type of COLD CAP, 4 types of STRAW CAP, 1 set of STRAW
[Product Precautions]
- Do not use it for heat cooking.
- There is a risk of burns when using hot drinks, so please use this product exclusively for cold drinks.
- Freezer, microwave, hot water disinfection, dishwasher, and UV sterilizer are not allowed.
- Soda, fermented beverage/food may cause the stopper to splash or the contents to be ejected due to increased internal pressure.
- Please use it after washing it with a neutral detergent before use.
- It is recommended to use soft tools because metallic and rough scrubbers can damage the surface of the product when washing.
- Please note that coloring and discoloration may occur if colored drinks are stored for a long time.
- Prolonged exposure to ultraviolet rays can cause discoloration or deformation.
- Please refrain from storing hot liquid and near fire.
[Product Information]
- It is a product that is weak against sharp objects or firearms, and it requires attention.
- Depending on the mass production process, there may be a phenomenon in which fine printing of products splashes.
- The color may look different depending on the user's monitor environment.
- Biodegradable wrappers made from plant-based materials can be easily torn due to the nature of the material.
- Outer packaging materials such as packages, OPP, and outboxes are designed to protect internal components from scratches, stains, and dust, which can cause scratches, stains, and minor damage during product manufacturing/packaging and delivery.
- In the case of prints and prints (photo cards), fine contamination, scratches, scratches, bending, and folding may occur due to the manufacturing/process process and product characteristics.
- This image is an example to help you understand the product. The design, size, and material of the actual product may change as well as the contents informed during the production process.
- The product may be sold out early when the quantity prepared in a limited quantity is exhausted.
- Authenticated holographic stickers are attached to FANS SHOP products sold at official sellers.
[Product Precautions]
- This product is intended for use by individuals aged 14 and older and is not for children.
- This product is subject to exchange or compensation based on the consumer dispute resolution standards announced by the Fair Trade Commission.
• FANS SHOP is the official online store of JYP ENTERTAINMENT.
• All MERCH products sold through FANS SHOP come with an official authenticity hologram sticker.
• To ensure a safe and trustworthy purchase, we strongly recommend using official sales channels or authorized distributors.
• All FANS SHOP content is protected under copyright law. Unauthorized reproduction or misuse is strictly prohibited.
Shipping Information
- Partial cancellations before shipment are only possible by product unit. Cancellation of partial quantities of the same product is not allowed.
- Pre-sale items will be manufactured after the sales period ends and shipped on the separately announced shipping date. Please check the shipping schedule before placing your order.
- Delivery time for pre-sale items may take 15 business days (weekdays excluding weekends/holidays) or more to ship the last order, depending on total order volume.
- Your order will be shipped within 3-7 days from the date of your order for in-stock items only. If the item you ordered is out of stock and cannot be shipped, we will contact you individually.
- We will not refund or reship an item that was mistakenly delivered due to customer error.
Exchange & Return Process
Exchange / Return Request Method
- Requests can be submitted via the Exchange / Return button in your Order / Shipping History or through MY FANS > 1:1 Inquiry. (Please note that only returns are available for change-of-mind requests.)
Exchange / Return Eligibility Period
- Change of Mind : A return request may be submitted within 7 days of receiving the product. (Exchanges due to a change of mind are not accepted. Returns only.)
- Defective or Missing Items : If the product differs from its description or advertisement, or is defective, the order may be canceled by submitting a 1:1 inquiry within 3 months of receiving the product or within 30 days from the date the issue was discovered or could reasonably have been discovered.
*Attaching photos or videos related to defective/missing items when making an inquiry will help us process your request more quickly.
Exchange / Return Shipping Fees
- If a return is requested due to the purchaser’s change of mind, the purchaser is responsible for the shipping fee.
- If an exchange/return is requested due to a defective item, incorrect item, or delivery issue, the seller is responsible for the shipping fee.
Notes on Exchanges • Returns
- For printed materials and photo-related products (e.g., photocards), minor smudges, scratches, dents, bends, or creases may occur due to the nature of the product and the manufacturing and production process.
- Scratches or damage of OPP, sealed, or any kind of packages used to protect merchandise are subject to scratches and breakage due to the nature of the material.
- A protective film is attached to acrylic products to prevent scratches that may occur during the manufacturing and shipping process. Please remove it before use.
- Due to the nature of the manufacturing and processing process and silicone material characteristics, minor stains, scratches, surface marks, and slight size variations between individual items may occur. In addition, for products with an attachment or assembly-based design, parts may not fit perfectly flush due to the inherent properties of the silicone material.
- Product colors may vary compared to the actual material and color depending on monitor specifications and settings.
- For products with physical measurements, errors can occur depending on the nature of the product and how it was measured.
- Please check for product damage before use. Exchange or return requests may be restricted if the product's value is significantly reduced due to consumer use.
- If the packaging of reproducible goods is damaged (CD/LP, DVD/Bluray, magazines, video photo books, photographs, etc.
- ltems the product's value has significantly decreased to the point where resale is difficult due to the passage of time (removal of product barcode, repairs) are not eligible for return.
- There may be additional precautions for specific products, so please check the product information.
- Event gifts or special perks are subject to the same exchange and return instructions as the original item.
- If you have any inquiry, please reach out to the customer service center through 'Contact Us'.
[Can I repurchase an item after cancelling my order?]
- Regular Items: If the item is still available for sale, it can be repurchased, subject to stock availability.
- Pre-Order Items
- During the Sales Period: Repurchase is available until the end of the pre-order sales period. However, even during the pre-order period, limited-quantity items cannot be repurchased once they are sold out.
- After the Sales Period: Once the pre-order sales period has ended, repurchase is no longer available, as these items are produced based on final orders (made-to-order). Please note that if a cancellation is made due to a change of mind, or if a refund is requested directly through the payment provider (PG/card issuer) after this period, repurchase will not be available.