[Product Details]
Product: LOVELY PLUSH COLLECT BOOK
Material: POLYESTER, METAL, PP, PVC, ACRYLIC, PAPER
Size: COLLECT BOOK - 11X17.5CM / PHOTOCARD - 5.5X8.5CM
[Contents]
Item: LOVELY PLUSH COLLECT BOOK 1EA, PHOTOCARD 1EA / Sold separately for 9 versions
- Due to the nature of plush products, facial shapes may slightly vary, and some finishing may not be perfect.
- Remove the protective film on the acrylic surface before use. The film may have scratches as it is meant to protect the product.
- Size may vary slightly due to cutting or manufacturing. (±1~3cm)
- Thread loosening under 1CM may occur during production.
- Handle with care as the product is sensitive to sharp objects and fire.
- Minor threads or printing splashes may occur due to mass production processes.
- Foreign particles or minor threads may be included due to material characteristics.
- Colors may appear differently depending on your monitor settings.
- Initial use may cause minor fiber shedding.
- Biodegradable packaging made from plant-based materials may tear easily.
- Outer packaging (BOX, OPP, etc.) is designed to protect internal items and may have scratches or minor damage from manufacturing and shipping.
- Photos and printed items may have slight contamination, scratches, bends, or folds due to production processes.
- Images are for reference only; actual design, size, and materials may differ.
- Limited quantity; may sell out early.
- Official FANS SHOP products come with an authenticity hologram sticker.
[Product Notice]
- For ages 14 and above; not for children.
- Exchange or compensation is available according to Consumer Dispute Resolution Standards.
• FANS SHOP is the official JYP ENTERTAINMENT online store.
• MERCH sold by FANS SHOP includes authenticity hologram stickers.
• For safe purchases, use official or verified distributors.
• FANS SHOP content is protected by copyright; unauthorized use is prohibited.
Shipping Information
- Partial cancellations before shipment are only possible by product unit. Cancellation of partial quantities of the same product is not allowed.
- Pre-sale items will be manufactured after the sales period ends and shipped on the separately announced shipping date. Please check the shipping schedule before placing your order.
- Delivery time for pre-sale items may take 15 business days (weekdays excluding weekends/holidays) or more to ship the last order, depending on total order volume.
- Your order will be shipped within 3-7 days from the date of your order for in-stock items only. If the item you ordered is out of stock and cannot be shipped, we will contact you individually.
- We will not refund or reship an item that was mistakenly delivered due to customer error.
Exchange & Return Process
Exchange / Return Request Method
- Requests can be submitted via the Exchange / Return button in your Order / Shipping History or through MY FANS > 1:1 Inquiry.(Please note that only returns are available for change-of-mind requests.)
Exchange & Return Process
- Change of Mind : A return request may be submitted within 7 days of receiving the product. (Exchanges due to a change of mind are not accepted. Returns only.)
- Defective or Missing Items : If the product differs from its description or advertisement, or is defective, the order may be canceled by submitting a 1:1 inquiry within 3 months of receiving the product or within 30 days from the date the issue was discovered or could reasonably have been discovered.
*Attaching photos or videos related to defective/missing items when making an inquiry will help us process your request more quickly.
Exchange / Return Shipping Fees
- If a return is requested due to the purchaser’s change of mind, the purchaser is responsible for the shipping fee.
- If an exchange/return is requested due to a defective item, incorrect item, or delivery issue, the seller is responsible for the shipping fee.
Notes on Exchanges • Returns
- For printed materials and photo-related products (e.g., photocards), minor smudges, scratches, dents, bends, or creases may occur due to the nature of the product and the manufacturing and production process.
- Scratches or damage of OPP, sealed, or any kind of packages used to protect merchandise are subject to scratches and breakage due to the nature of the material.
- A protective film is attached to acrylic products to prevent scratches that may occur during the manufacturing and shipping process. Please remove it before use.
- Product colors may vary compared to the actual material and color depending on monitor specifications and settings.
- For products with physical measurements, errors can occur depending on the nature of the product and how it was measured.
- Please check for product damage before use. Exchange or return requests may be restricted if the product's value is significantly reduced due to consumer use.
- If the packaging of reproducible goods is damaged (CD/LP, DVD/Bluray, magazines, video photo books, photographs, etc.
- ltems the product's value has significantly decreased to the point where resale is difficult due to the passage of time (removal of product barcode, repairs) are not eligible for return.
- There may be additional precautions for specific products, so please check the product information.
- Event gifts or special perks are subject to the same exchange and return instructions as the original item.
- If you have any inquiry, please reach out to the customer service center through 'Contact Us'.