- Partial cancellations before shipment are only possible by product unit. Cancellation of partial quantities of the same product is not allowed.

- Pre-sale items will be manufactured after the sales period ends and shipped on the separately announced shipping date. Please check the shipping schedule before placing your order.

- Delivery time for pre-sale items may take 15 business days (weekdays excluding weekends/holidays) or more to ship the last order, depending on total order volume.

- Your order will be shipped within 3-7 days from the date of your order for in-stock items only. If the item you ordered is out of stock and cannot be shipped, we will contact you individually.

- We will not refund or reship an item that was mistakenly delivered due to customer error.

Exchange • Return Request

Products eligible for return due to a change of mind: Request must be made within 7 days from the delivery date.

Defective/Missing Items: Request within 90 days from the date of receipt.

1:1 Inquiry

’1:1 Inquiry’ link at SHOP bottom or MY page

Determination of Defects

Disposal or collection of the item to be proceeded based on the instructions provided by the Customer Center.

Deliver • Refund

Exchange: Dispatch of replacement item.

Return: Refund processed after the defective item is returned and checked.

Exchange • Return Completed

Exchange • Return Request

Exchange or Return for Change of Mind: Request within 7 days from the delivery completion date.

Defective/Missing Items: Request within 90 days from the date of receipt.

1:1 Inquiry

'1:1 Inquiry' link at SHOP bottom or MY page

Determination of Defects

Disposal or collection of the item to be proceeded based on the instructions provided by the Customer Center.

Deliver • Refund

Exchange: Dispatch of replacement item.

Return: Refund processed after the defective item is returned and checked.

Exchange • Return Completed