Exchange / Return Request Method

- Requests can be submitted via the Exchange / Return button in your Order / Shipping History or through MY FANS > 1:1 Inquiry.(Please note that only returns are available for change-of-mind requests.)

Exchange & Return Process

- Change of Mind : A return request may be submitted within 7 days of receiving the product. (Exchanges due to a change of mind are not accepted. Returns only.)

- Defective or Missing Items : If the product differs from its description or advertisement, or is defective, the order may be canceled by submitting a 1:1 inquiry within 3 months of receiving the product or within 30 days from the date the issue was discovered or could reasonably have been discovered.

*Attaching photos or videos related to defective/missing items when making an inquiry will help us process your request more quickly.

Exchange / Return Shipping Fees

- If a return is requested due to the purchaser’s change of mind, the purchaser is responsible for the shipping fee.

- If an exchange/return is requested due to a defective item, incorrect item, or delivery issue, the seller is responsible for the shipping fee.

- If the email account registered for MEMBERSHIP services is deleted or becomes unusable, the paid MEMBERSHIP cannot be refunded or transferred.