- Partial cancellations before shipment are only possible by product unit. Cancellation of partial quantities of the same product is not allowed.

- Pre-sale items will be manufactured after the sales period ends and shipped on the separately announced shipping date. Please check the shipping schedule before placing your order.

- Delivery time for pre-sale items may take 15 business days (weekdays excluding weekends/holidays) or more to ship the last order, depending on total order volume.

- Your order will be shipped within 3-7 days from the date of your order for in-stock items only. If the item you ordered is out of stock and cannot be shipped, we will contact you individually.

- We will not refund or reship an item that was mistakenly delivered due to customer error.

Exchange / Return Request Method

- Requests can be submitted via the Exchange / Return button in your Order / Shipping History or through MY FANS > 1:1 Inquiry.(Please note that only returns are available for change-of-mind requests.)

Exchange / Return Eligibility Period

- Change of mind: Requests must be submitted within 7 days from the delivery completion date.

- Defective / Missing items: Requests must be submitted within 90 days from the date of receipt.

*Attaching photos or videos related to defective/missing items when making an inquiry will help us process your request more quickly.

Exchange / Return Shipping Fees

- If a return is requested due to the purchaser’s change of mind, the purchaser is responsible for the shipping fee.

- If an exchange/return is requested due to a defective item, incorrect item, or delivery issue, the seller is responsible for the shipping fee.

- For printed materials and photo-related products (e.g., photocards), minor smudges, scratches, dents, bends, or creases may occur due to the nature of the product and the manufacturing and production process.

- Scratches or damage of OPP, sealed, or any kind of packages used to protect merchandise are subject to scratches and breakage due to the nature of the material.

- A protective film is attached to acrylic products to prevent scratches that may occur during the manufacturing and shipping process. Please remove it before use.

- Due to the nature of the manufacturing and processing process and silicone material characteristics, minor stains, scratches, surface marks, and slight size variations between individual items may occur. In addition, for products with an attachment or assembly-based design, parts may not fit perfectly flush due to the inherent properties of the silicone material.

- Product colors may vary compared to the actual material and color depending on monitor specifications and settings.

- For products with physical measurements, errors can occur depending on the nature of the product and how it was measured.

- Please check for product damage before use. Exchange or return requests may be restricted if the product's value is significantly reduced due to consumer use.

- If the packaging of reproducible goods is damaged (CD/LP, DVD/Bluray, magazines, video photo books, photographs, etc.

- ltems the product's value has significantly decreased to the point where resale is difficult due to the passage of time (removal of product barcode, repairs) are not eligible for return.

- There may be additional precautions for specific products, so please check the product information.

- Event gifts or special perks are subject to the same exchange and return instructions as the original item.

- If you have any inquiry, please reach out to the customer service center through 'Contact Us'.