[Product Details]
Product: ITZY LIGHT RING V2 TWINZY CUSTOM PICK
Material: ACRYLIC
Size: 1.9x4.4x0.3CM (based on KKengEE)
[Product Components]
ITZY LIGHT RING V2 TWINZY CUSTOM PICK 1 item, FILM PAPER 2EA 1 item / Sold separately in 5 types
• Please remove the protective film on the front and back of the acrylic before use. Assembly without removing the film may cause damage.
• When combining the product with the Light Ring V2, slight looseness or gaps may occur. This is due to minor thickness differences caused during the accessory assembly process inside the Light Ring and the laser cutting of the custom pick acrylic. By attaching the enclosed film paper, you can use it more stably.
[Product Information Notice]
• Size differences may occur during cutting or sewing (±1~3cm).
• Loose threads of less than 1CM may occur during production.
• The product is vulnerable to sharp objects and heat, so please handle with care.
• Depending on the mass production process, loose threads or slight misprints may occur.
• Due to the characteristics of the material and production process, mixed fibers or slight threads may be included.
• Colors may appear different depending on the user’s monitor environment.
• Fiber shedding may occur at the initial use due to product characteristics.
• Biodegradable packaging made from plant-based materials may tear easily due to the material properties.
• Packaging such as the package, OPP, or outbox is designed to protect internal components from scratches, dents, or dust, and may show scratches, dents, or minor damage during manufacturing/packaging and delivery.
• For printed materials (photocards), minor stains, scratches, dents, bends, or folds may occur due to the production process and product characteristics.
• The image shown is for illustrative purposes only. Actual design, size, or material may change during production.
• This product is prepared in limited quantities and may sell out early once stock is exhausted.
• All FANS SHOP products sold through official retailers include an authenticity hologram sticker.
[Product Precautions]
• This product is intended for use by individuals aged 14 and above and is not suitable for children.
• This product may be exchanged or compensated in accordance with the Korea Fair Trade Commission’s Consumer Dispute Resolution Standards.
• FANS SHOP is the official online store of JYP ENTERTAINMENT.
• All MERCH products sold through FANS SHOP come with an official authenticity hologram sticker.
• To ensure a safe and trustworthy purchase, we strongly recommend using official sales channels or authorized distributors.
• All FANS SHOP content is protected under copyright law. Unauthorized reproduction or misuse is strictly prohibited.
Shipping Information
- Partial cancellations before shipment are only possible by product unit. Cancellation of partial quantities of the same product is not allowed.
- Pre-sale items will be manufactured after the sales period ends and shipped on the separately announced shipping date. Please check the shipping schedule before placing your order.
- Delivery time for pre-sale items may take 15 business days (weekdays excluding weekends/holidays) or more to ship the last order, depending on total order volume.
- Your order will be shipped within 3-7 days from the date of your order for in-stock items only. If the item you ordered is out of stock and cannot be shipped, we will contact you individually.
- We will not refund or reship an item that was mistakenly delivered due to customer error.
Exchange & Return Process
1. Review of Exchange / Return Request Orders
- Returns due to change of mind: Requests must be submitted within 7 days from the delivery completion date.
- Defective or missing items: Requests must be submitted within 90 days from the date of receipt.
2. Contact Us (1:1 Inquiry)
- Attaching photos or videos will help us process your request more quickly.
- You may submit a request via the Exchange/Return button in your Order / Shipping History, or through MY FANS > 1:1 Inquiry.
3. Defect Assessment
- Please follow the Customer Service team’s instructions regarding disposal or collection of the defective item.
4. Replacement Shipment / Refund
- Exchange: A replacement item will be shipped.
- Return: A refund will be processed after the defective item has been returned and received.
5. Completion of Exchange / Return
Notes on Exchanges • Returns
- For printed materials and photo-related products (e.g., photocards), minor smudges, scratches, dents, bends, or creases may occur due to the nature of the product and the manufacturing and production process.
- Scratches or damage of OPP, sealed, or any kind of packages used to protect merchandise are subject to scratches and breakage due to the nature of the material.
- A protective film is attached to acrylic products to prevent scratches that may occur during the manufacturing and shipping process. Please remove it before use.
- Due to the nature of the manufacturing and processing process and silicone material characteristics, minor stains, scratches, surface marks, and slight size variations between individual items may occur. In addition, for products with an attachment or assembly-based design, parts may not fit perfectly flush due to the inherent properties of the silicone material.
- Product colors may vary compared to the actual material and color depending on monitor specifications and settings.
- For products with physical measurements, errors can occur depending on the nature of the product and how it was measured.
- Please check for product damage before use. Exchange or return requests may be restricted if the product's value is significantly reduced due to consumer use.
- If the packaging of reproducible goods is damaged (CD/LP, DVD/Bluray, magazines, video photo books, photographs, etc.
- ltems the product's value has significantly decreased to the point where resale is difficult due to the passage of time (removal of product barcode, repairs) are not eligible for return.
- There may be additional precautions for specific products, so please check the product information.
- Event gifts or special perks are subject to the same exchange and return instructions as the original item.
- If you have any inquiry, please reach out to the customer service center through 'Contact Us'.