< Beautiful Mind in SEOUL >
Order Period: April 30, 2025 – May 11, 2025
Shipping Starts: From July 16, 2025
Special Gift: When you purchase MERCH over $25 during the pre-order period, you will receive 1 out of 12 photocards randomly
< Beautiful Mind in BUSAN >
Order Period: June 9, 2025 – June 15, 2025
Shipping Starts: From July 16, 2025
Special Gift: When you purchase MERCH over $23.4 during the pre-order period, you will receive 1 out of 6 photocards randomly
[ Please Note ]
- The whiskers of the "NYANGDUU" PLUSH product are structurally fixed through the neck area due to the production process. When external pressure such as pushing or pulling is applied during use, the whiskers may move around the neck or cheek area. This is a normal phenomenon based on the product’s characteristics. Please note that applying force may cause the whiskers to detach, so avoid excessive pressure or deformation.
- These products are sold as part of both <Beautiful Mind> and <The Xcape> promotions. Special gifts and shipping dates may vary depending on the sales period. For more details, please refer to the notices and product description pages.
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[Product details]
Product: PLUSH ORIGINAL Ver.
Material:
HAM-IL : POLYESTER
NYANGDUU : POLYESTER, PE, PLASTIC
JIDUCK : POLYESTER
FOX.DE : POLYESTER, ARTIFICIAL LEATHER, METAL
TYO NEN : POLYESTER, METAL, PLASTIC
JJUF : POLYESTER, ARTIFICIAL LEATHER, METAL
Size:
HAM-IL : 17X19X10CM
NYANGDUU : 18X18X15CM
JIDUCK : 18X17X9.5CM (Without hat strap)
FOX.DE : 14.5X17.5X8CM
TYO NEN : 20X18.5X10.5CM
JJUF : 13.5X19.5X10CM
[Product Composition]
PLUSH ORIGINAL Ver. 1 type / 6 types sold individually
[Product Information]
- There may be size errors when cutting or sewing. (±1~3cm)
- Unraveling of less than 1cm may occur during the manufacturing process.
- This product is vulnerable to sharp objects or fire, so caution is required.
- Depending on the mass production process, there may be threads coming loose and the fine print on the product may bounce.
- Due to the nature of the product material and process, miscellaneous threads or fine threads may be included.
- Colors may appear different depending on the user's monitor environment.
- Due to the nature of the product, fibers may fall off during initial use.
- Due to the production process and material characteristics of this product, fine fiber residue may occur when initially worn. We recommend that you lightly shake it off or use a tape cleaner to remove any residue before wearing it.
- Biodegradable packaging made from plant-based materials can tear easily due to the nature of the material.
- Outer packaging materials such as packages, OPP, and outer boxes are designed to protect internal components from scratches, dents, and dust. Scratches, dents, and minor damage may occur during the product manufacturing/packaging and delivery process.
- In the case of prints and printouts (photo cards), minor contamination, scratches, blemishes, bending, folding, etc. may occur due to the production/processing process and product characteristics.
- This image is an example to help you understand the product. During the production process, the information provided and the design, size, and material of the actual product may change.
- This product is in limited quantity and may be sold out early when the prepared quantity is exhausted.
- FANS SHOP products sold at official retailers have a hologram sticker affixed to authenticate the product.
[Product Notes]
- This product is for people over 14 years old and is not for children.
- This product can be exchanged or compensated in accordance with the Consumer Dispute Resolution Standards notified by the Fair Trade Commission.
Shipping Information
- Partial cancellations before shipment are only possible by product unit. Cancellation of partial quantities of the same product is not allowed.
- Pre-sale items will be manufactured after the sales period ends and shipped on the separately announced shipping date. Please check the shipping schedule before placing your order.
- Delivery time for pre-sale items may take 15 business days (weekdays excluding weekends/holidays) or more to ship the last order, depending on total order volume.
- Your order will be shipped within 3-7 days from the date of your order for in-stock items only. If the item you ordered is out of stock and cannot be shipped, we will contact you individually.
- We will not refund or reship an item that was mistakenly delivered due to customer error.
Exchange & Return Process
1. Review of Exchange / Return Request Orders
- Returns due to change of mind: Requests must be submitted within 7 days from the delivery completion date.
- Defective or missing items: Requests must be submitted within 90 days from the date of receipt.
2. Contact Us (1:1 Inquiry)
- Attaching photos or videos will help us process your request more quickly.
- You may submit a request via the Exchange/Return button in your Order / Shipping History, or through MY FANS > 1:1 Inquiry.
3. Defect Assessment
- Please follow the Customer Service team’s instructions regarding disposal or collection of the defective item.
4. Replacement Shipment / Refund
- Exchange: A replacement item will be shipped.
- Return: A refund will be processed after the defective item has been returned and received.
5. Completion of Exchange / Return
Notes on Exchanges • Returns
- For printed materials and photo-related products (e.g., photocards), minor smudges, scratches, dents, bends, or creases may occur due to the nature of the product and the manufacturing and production process.
- Scratches or damage of OPP, sealed, or any kind of packages used to protect merchandise are subject to scratches and breakage due to the nature of the material.
- A protective film is attached to acrylic products to prevent scratches that may occur during the manufacturing and shipping process. Please remove it before use.
- Due to the nature of the manufacturing and processing process and silicone material characteristics, minor stains, scratches, surface marks, and slight size variations between individual items may occur. In addition, for products with an attachment or assembly-based design, parts may not fit perfectly flush due to the inherent properties of the silicone material.
- Product colors may vary compared to the actual material and color depending on monitor specifications and settings.
- For products with physical measurements, errors can occur depending on the nature of the product and how it was measured.
- Please check for product damage before use. Exchange or return requests may be restricted if the product's value is significantly reduced due to consumer use.
- If the packaging of reproducible goods is damaged (CD/LP, DVD/Bluray, magazines, video photo books, photographs, etc.
- ltems the product's value has significantly decreased to the point where resale is difficult due to the passage of time (removal of product barcode, repairs) are not eligible for return.
- There may be additional precautions for specific products, so please check the product information.
- Event gifts or special perks are subject to the same exchange and return instructions as the original item.
- If you have any inquiry, please reach out to the customer service center through 'Contact Us'.