Exchange & Return Process
* Within 7 days of purchase: Direct cancellation in [MY FANS > Order/Delivery History]
* After 7 days of purchase: Upon receiving a 1:1 inquiry during the membership period, a partial refund (prorated) will be processed and refunded after confirmation.
* Refunds are only available if you have not used membership-exclusive content.
* For more information, please refer to the FANS Terms of Use.
Membership-Exclusive Content
- View membership-exclusive posts, media, and polls
- Watch membership-exclusive live streams
- Purchase membership-exclusive products
- Apply for membership-exclusive events (e.g., concert/fan meeting pre-sales)
- Use membership-exclusive affiliate content
- And other membership-exclusive content
Notes on Exchanges • Returns
- If the email account registered for MEMBERSHIP services is deleted or becomes unusable, the paid MEMBERSHIP cannot be refunded or transferred.