[ Please Note ]
- The whiskers of the "NYANGDUU" PLUSH product are structurally fixed through the neck area due to the production process. When external pressure such as pushing or pulling is applied during use, the whiskers may move around the neck or cheek area. This is a normal phenomenon based on the product’s characteristics. Please note that applying force may cause the whiskers to detach, so avoid excessive pressure or deformation.
[Product Details]
Product: PLUSH ORIGINAL Ver. Material:
HAM-IL: POLYESTER
NYANGDUU: POLYESTER, PE, PLASTIC
JIDUCK: POLYESTER
FOX.DE: POLYESTER, ARTIFICIAL LEATHER, METAL
TYO NEN: POLYESTER, METAL, PLASTIC
JJUF: POLYESTER, ARTIFICIAL LEATHER, METAL
Size:
HAM-IL: 17X19X10CM
NYANGDUU: 18X18X15CM
JIDUCK: 18X17X9.5CM (Hat strap not included)
FOX.DE: 14.5X17.5X8CM
TYO NEN: 20X18.5X10.5CM
JJUF: 13.5X19.5X10CM
[Product Composition]
PLUSH ORIGINAL Ver. 1 type / 6 types sold individually
[Product Information]
- In the case of plush (sewn) products, facial shapes may vary slightly, and some finishing may not be perfectly neat due to product characteristics.
- Size differences may occur during cutting or sewing (±1~2CM).
- Fraying of less than 1CM may occur during the manufacturing process.
- As the product is sensitive to sharp objects and heat, please handle with care.
- Depending on the mass production process, loose threads or slight printing irregularities may occur.
- Due to the nature of the material and manufacturing process, foreign fibers or fine threads may be included.
- Colors may appear differently depending on the user’s monitor environment.
- Some fibers may shed during initial use due to product characteristics.
- The biodegradable packaging made from plant-based materials may tear easily due to the nature of the material.
- Outer packaging materials such as packages, OPP, and outboxes are designed to protect internal components from scratches, dents, and dust. Minor scratches, dents, or slight damage may occur during manufacturing, packaging, or delivery.
- Printed items (such as photo cards) may have minor stains, scratches, marks, bends, or folds due to production processes or material characteristics.
- Product images are examples to assist understanding; actual design, size, and materials may change during production.
- This product is available in limited quantities and may sell out early once stock runs out.
- All official FANS SHOP products come with an authenticity hologram sticker.
[Product Precautions]
- This product is intended for users aged 14 and older and is not designed for children.
- This product can be exchanged or compensated in accordance with the Korea Fair Trade Commission’s consumer dispute resolution standards.
• FANS SHOP is the official online store of JYP ENTERTAINMENT.
• All MERCH products sold through FANS SHOP come with an official authenticity hologram sticker.
• To ensure a safe and trustworthy purchase, we strongly recommend using official sales channels or authorized distributors.
• All FANS SHOP content is protected under copyright law. Unauthorized reproduction or misuse is strictly prohibited.
Shipping Information
- Partial cancellations before shipment are only possible by product unit. Cancellation of partial quantities of the same product is not allowed.
- Pre-sale items will be manufactured after the sales period ends and shipped on the separately announced shipping date. Please check the shipping schedule before placing your order.
- Delivery time for pre-sale items may take 15 business days (weekdays excluding weekends/holidays) or more to ship the last order, depending on total order volume.
- Your order will be shipped within 3-7 days from the date of your order for in-stock items only. If the item you ordered is out of stock and cannot be shipped, we will contact you individually.
- We will not refund or reship an item that was mistakenly delivered due to customer error.
Exchange & Return Process
Exchange • Return Request
Products eligible for return due to a change of mind: Request must be made within 7 days from the delivery date.
Defective/Missing Items: Request within 90 days from the date of receipt.
1:1 Inquiry
’1:1 Inquiry’ link at SHOP bottom or MY page
Determination of Defects
Disposal or collection of the item to be proceeded based on the instructions provided by the Customer Center.
Deliver • Refund
Exchange: Dispatch of replacement item.
Return: Refund processed after the defective item is returned and checked.
Exchange • Return Completed
Notes on Exchanges • Returns
- For printed materials and photo-related products (e.g., photocards), minor smudges, scratches, dents, bends, or creases may occur due to the nature of the product and the manufacturing and production process.
- Scratches or damage of OPP, sealed, or any kind of packages used to protect merchandise are subject to scratches and breakage due to the nature of the material.
- A protective film is attached to acrylic products to prevent scratches that may occur during the manufacturing and shipping process. Please remove it before use.
- Product colors may vary compared to the actual material and color depending on monitor specifications and settings.
- For products with physical measurements, errors can occur depending on the nature of the product and how it was measured.
- Please check for product damage before use. Exchange or return requests may be restricted if the product's value is significantly reduced due to consumer use.
- If the packaging of reproducible goods is damaged (CD/LP, DVD/Bluray, magazines, video photo books, photographs, etc.
- ltems the product's value has significantly decreased to the point where resale is difficult due to the passage of time (removal of product barcode, repairs) are not eligible for return.
- There may be additional precautions for specific products, so please check the product information.
- Event gifts or special perks are subject to the same exchange and return instructions as the original item.
- If you have any inquiry, please reach out to the customer service center through 'Contact Us'.