- Partial cancellations before shipment are only possible by product unit. Cancellation of partial quantities of the same product is not allowed.

- Pre-sale items will be manufactured after the sales period ends and shipped on the separately announced shipping date. Please check the shipping schedule before placing your order.

- Delivery time for pre-sale items may take 15 business days (weekdays excluding weekends/holidays) or more to ship the last order, depending on total order volume.

- Your order will be shipped within 3-7 days from the date of your order for in-stock items only. If the item you ordered is out of stock and cannot be shipped, we will contact you individually.

- We will not refund or reship an item that was mistakenly delivered due to customer error.

Exchange / Return Request Method

- Requests can be submitted via the Exchange / Return button in your Order / Shipping History or through MY FANS > 1:1 Inquiry.(Please note that only returns are available for change-of-mind requests.)

Exchange & Return Process

- Change of Mind : A return request may be submitted within 7 days of receiving the product. (Exchanges due to a change of mind are not accepted. Returns only.)

- Defective or Missing Items : If the product differs from its description or advertisement, or is defective, the order may be canceled by submitting a 1:1 inquiry within 3 months of receiving the product or within 30 days from the date the issue was discovered or could reasonably have been discovered.

*Attaching photos or videos related to defective/missing items when making an inquiry will help us process your request more quickly.

Exchange / Return Shipping Fees

- If a return is requested due to the purchaser’s change of mind, the purchaser is responsible for the shipping fee.

- If an exchange/return is requested due to a defective item, incorrect item, or delivery issue, the seller is responsible for the shipping fee.

- For printed materials and photo-related products (e.g., photocards), minor smudges, scratches, dents, bends, or creases may occur due to the nature of the product and the manufacturing and production process.

- Scratches or damage of OPP, sealed, or any kind of packages used to protect merchandise are subject to scratches and breakage due to the nature of the material.

- A protective film is attached to acrylic products to prevent scratches that may occur during the manufacturing and shipping process. Please remove it before use.

- Product colors may vary compared to the actual material and color depending on monitor specifications and settings.

- For products with physical measurements, errors can occur depending on the nature of the product and how it was measured.

- Please check for product damage before use. Exchange or return requests may be restricted if the product's value is significantly reduced due to consumer use.

- If the packaging of reproducible goods is damaged (CD/LP, DVD/Bluray, magazines, video photo books, photographs, etc.

- ltems the product's value has significantly decreased to the point where resale is difficult due to the passage of time (removal of product barcode, repairs) are not eligible for return.

- There may be additional precautions for specific products, so please check the product information.

- Event gifts or special perks are subject to the same exchange and return instructions as the original item.

- If you have any inquiry, please reach out to the customer service center through 'Contact Us'.