[Product Details]
Product: DENIMALZ GEL PEN
Material: ABS, ACRYLIC
Size: 1X13.7CM
[Product Composition]
Main Item: DENIMALZ GEL PEN 1 type / Sold individually in 4 types
[Product Information]
- Size error may occur during cutting or sewing (±1~3cm).
- Fraying of less than 1CM may occur during the production process.
- This product is vulnerable to sharp objects or heat, so caution is required.
- Due to mass production processes, loose threads and slight misprints may occur.
- Foreign fibers or fine loose threads may be included due to the nature of the material and production process.
- Colors may appear differently depending on the user’s monitor environment.
- Fiber shedding may occur during initial use due to product characteristics.
- The biodegradable packaging made from plant-based materials may tear easily due to material characteristics.
- Outer packaging materials such as package, OPP, or outbox are intended to protect the inner components from scratches, dents, or dust. Scratches, dents, and minor damages may occur during manufacturing/packaging/shipping.
- Printed items (e.g., photo cards) may have slight contamination, scratches, blemishes, warping, or folding due to production processes and product characteristics.
- The images are provided as examples for better understanding. The actual product’s design, size, and material may differ due to the production process.
- This product is limited in quantity and may sell out early once stock is depleted.
- Products sold through official FANS SHOP channels have an official authenticity hologram sticker.
[Precautions]
- This product is intended for use by individuals aged 14 and older. It is not a children’s product.
- This product is eligible for exchange or compensation in accordance with the Consumer Dispute Resolution Standards announced by the Fair Trade Commission.
• FANS SHOP is the official online store of JYP ENTERTAINMENT.
• All MERCH products sold through FANS SHOP come with an official authenticity hologram sticker.
• To ensure a safe and trustworthy purchase, we strongly recommend using official sales channels or authorized distributors.
• All FANS SHOP content is protected under copyright law. Unauthorized reproduction or misuse is strictly prohibited.
Shipping Information
- Partial cancellations before shipment are only possible by product unit. Cancellation of partial quantities of the same product is not allowed.
- Pre-sale items will be manufactured after the sales period ends and shipped on the separately announced shipping date. Please check the shipping schedule before placing your order.
- Delivery time for pre-sale items may take 15 business days (weekdays excluding weekends/holidays) or more to ship the last order, depending on total order volume.
- Your order will be shipped within 3-7 days from the date of your order for in-stock items only. If the item you ordered is out of stock and cannot be shipped, we will contact you individually.
- We will not refund or reship an item that was mistakenly delivered due to customer error.
Exchange & Return Process
Exchange • Return Request
Products eligible for return due to a change of mind: Request must be made within 7 days from the delivery date.
Defective/Missing Items: Request within 90 days from the date of receipt.
1:1 Inquiry
'1:1 Inquiry' link at SHOP bottom or MY page
Determination of Defects
Disposal or collection of the item to be proceeded based on the instructions provided by the Customer Center.
Deliver • Refund
Exchange: Dispatch of replacement item.
Return: Refund processed after the defective item is returned and checked.
Exchange • Return Completed
Notes on Exchanges • Returns
- For printed materials and photo-related products (e.g., photocards), minor smudges, scratches, dents, bends, or creases may occur due to the nature of the product and the manufacturing and production process.
- Scratches or damage of OPP, sealed, or any kind of packages used to protect merchandise are subject to scratches and breakage due to the nature of the material.
- A protective film is attached to acrylic products to prevent scratches that may occur during the manufacturing and shipping process. Please remove it before use.
- Product colors may vary compared to the actual material and color depending on monitor specifications and settings.
- For products with physical measurements, errors can occur depending on the nature of the product and how it was measured.
- Please check for product damage before use. Exchange or return requests may be restricted if the product's value is significantly reduced due to consumer use.
- If the packaging of reproducible goods is damaged (CD/LP, DVD/Bluray, magazines, video photo books, photographs, etc.
- ltems the product's value has significantly decreased to the point where resale is difficult due to the passage of time (removal of product barcode, repairs) are not eligible for return.
- There may be additional precautions for specific products, so please check the product information.
- Event gifts or special perks are subject to the same exchange and return instructions as the original item.
- If you have any inquiry, please reach out to the customer service center through 'Contact Us'.