Exchange / Return Request Method

- Requests can be submitted via the Exchange / Return button in your Order / Shipping History or through MY FANS > 1:1 Inquiry.(Please note that only returns are available for change-of-mind requests.)

Exchange / Return Eligibility Period

- Change of mind: Requests must be submitted within 7 days from the delivery completion date.

- Defective / Missing items: Requests must be submitted within 90 days from the date of receipt.

*Attaching photos or videos related to defective/missing items when making an inquiry will help us process your request more quickly.

Exchange / Return Shipping Fees

- If a return is requested due to the purchaser’s change of mind, the purchaser is responsible for the shipping fee.

- If an exchange/return is requested due to a defective item, incorrect item, or delivery issue, the seller is responsible for the shipping fee.

- If the email account registered for MEMBERSHIP services is deleted or becomes unusable, the paid MEMBERSHIP cannot be refunded or transferred.