[Product Details]
Product: MOMO INCENSE STICK & HOLDER SET
Material: BAMBOO STICK, ACRYLIC
Size: INCENSE STICK - 14CM / ACRYLIC HOLDER - 17X10CM
[Product Contents]
Includes: 20 INCENSE STICKs, 1 ACRYLIC HOLDER
[Labeling Information for Household Chemical Products Subject to Safety Confirmation]
- Report Number: EB24-12-1321
- Use: General Use (Indoor Use)
- Formulation: Combustible
- Main Ingredients: Bamboo Stick, Purified Water, Fragrance (Sandalwood Oil, etc.)
- Allergens: Linalool, Benzyl Benzoate, Benzyl Cinnamate, Amyl Cinnamal, Alpha-Isomethyl Ionone, Coumarin
- Other Ingredients: 1,3,4,6,7,8-Hexahydro-4,6,6,7,8,8-Hexamethylcyclopenta[g]-2-benzopyran
[Usage Precautions]
1) Avoid direct sunlight and humid locations.
2) Ensure adequate ventilation when using in confined spaces.
3) Do not use near flammable materials.
4) Do not leave unattended during use.
5) If you have sensitive or damaged skin, avoid prolonged contact with the product.
6) Avoid use if you are sensitive to smoke or have respiratory conditions (asthma, allergies, etc.).
7) Ensure all fire is completely extinguished after use.
[First Aid]
1) If skin irritation or red spots occur, seek medical attention.
2) If ingested or swallowed, seek emergency treatment and consult a physician immediately.
[Product Information]
- Remove the protective film from the acrylic surface before use. The protective film is intended to protect the product and may have scratches on the surface.
- Size errors may occur during cutting or sewing (±1~3cm).
- Fraying of less than 1cm may occur during the manufacturing process.
- This product is sensitive to sharp objects and fire, so caution is advised.
- Fraying threads and fine print may appear to be visible due to the mass production process.
- Due to the nature of the product materials and manufacturing process, impurities or fine threads may be included.
- Colors may appear differently depending on the user's monitor settings.
- Due to the nature of the product, fiber shedding may occur upon initial use. - Biodegradable packaging made from plant-based materials may tear easily due to the nature of the material.
- Outer packaging materials such as packages, OPP, and outer boxes are designed to protect internal components from scratches, dents, and dust. Scratches, dents, and minor damage may occur during the manufacturing/packaging and delivery processes.
- Printed materials and printed materials (photo cards) may exhibit minor contamination, scratches, dents, bends, and folds due to the manufacturing/processing process and the nature of the product.
- This image is an example to help you understand the product. The design, size, and materials of the actual product may vary from the information provided during the manufacturing process.
- This product is limited in quantity and may sell out early if stocks run out.
- FANS SHOP products sold at official retailers have a hologram sticker attached to authenticate the product.
[Product Notes]
- This product is intended for use by persons 14 years of age or older and is not intended for children.
- This product may be exchanged or compensated in accordance with the Fair Trade Commission's Consumer Dispute Resolution Standards.
• FANS SHOP is JYP ENTERTAINMENT's official online store.
• Merch sold on FANS SHOP has a hologram sticker confirming authenticity.
• For safe and reliable purchases, we recommend using official retailers or verified distributors.
• FANS SHOP content is protected by copyright law, and unauthorized reproduction and theft are prohibited.
Shipping Information
- Partial cancellations before shipment are only possible by product unit. Cancellation of partial quantities of the same product is not allowed.
- Pre-sale items will be manufactured after the sales period ends and shipped on the separately announced shipping date. Please check the shipping schedule before placing your order.
- Delivery time for pre-sale items may take 15 business days (weekdays excluding weekends/holidays) or more to ship the last order, depending on total order volume.
- Your order will be shipped within 3-7 days from the date of your order for in-stock items only. If the item you ordered is out of stock and cannot be shipped, we will contact you individually.
- We will not refund or reship an item that was mistakenly delivered due to customer error.
Exchange & Return Process
Exchange / Return Request Method
- Requests can be submitted via the Exchange / Return button in your Order / Shipping History or through MY FANS > 1:1 Inquiry.
Exchange / Return Eligibility Period
- Change of mind: Requests must be submitted within 7 days from the delivery completion date.
- Defective / Missing items: Requests must be submitted within 90 days from the date of receipt.
*Attaching photos or videos related to defective/missing items when making an inquiry will help us process your request more quickly.
Exchange / Return Shipping Fees
- If a return is requested due to the purchaser’s change of mind, the purchaser is responsible for the shipping fee.
- If an exchange/return is requested due to a defective item, incorrect item, or delivery issue, the seller is responsible for the shipping fee.
Notes on Exchanges • Returns
- For printed materials and photo-related products (e.g., photocards), minor smudges, scratches, dents, bends, or creases may occur due to the nature of the product and the manufacturing and production process.
- Scratches or damage of OPP, sealed, or any kind of packages used to protect merchandise are subject to scratches and breakage due to the nature of the material.
- A protective film is attached to acrylic products to prevent scratches that may occur during the manufacturing and shipping process. Please remove it before use.
- Product colors may vary compared to the actual material and color depending on monitor specifications and settings.
- For products with physical measurements, errors can occur depending on the nature of the product and how it was measured.
- Please check for product damage before use. Exchange or return requests may be restricted if the product's value is significantly reduced due to consumer use.
- If the packaging of reproducible goods is damaged (CD/LP, DVD/Bluray, magazines, video photo books, photographs, etc.
- ltems the product's value has significantly decreased to the point where resale is difficult due to the passage of time (removal of product barcode, repairs) are not eligible for return.
- There may be additional precautions for specific products, so please check the product information.
- Event gifts or special perks are subject to the same exchange and return instructions as the original item.
- If you have any inquiry, please reach out to the customer service center through 'Contact Us'.