- Partial cancellations before shipment are only possible by product unit. Cancellation of partial quantities of the same product is not allowed.

- Pre-sale items will be manufactured after the sales period ends and shipped on the separately announced shipping date. Please check the shipping schedule before placing your order.

- Delivery time for pre-sale items may take 15 business days (weekdays excluding weekends/holidays) or more to ship the last order, depending on total order volume.

- Your order will be shipped within 3-7 days from the date of your order for in-stock items only. If the item you ordered is out of stock and cannot be shipped, we will contact you individually.

- We will not refund or reship an item that was mistakenly delivered due to customer error.

Exchange • Return Request

Products eligible for return due to a change of mind: Request must be made within 7 days from the delivery date.

Defective/Missing Items: Request within 90 days from the date of receipt.

1:1 Inquiry

’1:1 Inquiry’ link at SHOP bottom or MY page

Determination of Defects

Disposal or collection of the item to be proceeded based on the instructions provided by the Customer Center.

Deliver • Refund

Exchange: Dispatch of replacement item.

Return: Refund processed after the defective item is returned and checked.

Exchange • Return Completed

- For printed materials and photo-related products (e.g. photocards), minor smudges, scratches, dents, bends, or creases may occur due to the nature of the product and the manufacturing and production process.

- Scratches or damage of OPP, sealed, or any kind of packages used to protect merchandise are subject to scratches and breakage due to the nature of the material.

- A protective film is attached to acrylic products to prevent scratches that may occur during the manufacturing and shipping process. Please remove it before use.

- Product colors may vary compared to the actual material and color depending on monitor specifications and settings.

- For products with physical measurements, errors can occur depending on the nature of the product and how it was measured.

- Please check for product damage before use. Exchange or return requests may be restricted if the products value is significantly reduced due to consumer use.

- If the packaging of reproducible goods is damaged (CD/LP, DVD/Bluray, magazines, video photo books, photographs, etc.

- ltems the product's value has significantly decreased to the point where resale is difficult due to the passage of time (removal of product barcode, repairs) are not eligible for return.

- There may be additional precautions for specific products, so please check the product information.

- Event gifts or special perks are subject to the same exchange and return instructions as the original item.

- If you have any inquiry, please reach out to the customer service center through 'Contact Us'.