[Product Details]
Product: HOODIE
Material: COTTON, POLYESTER, PAPER
Size: HOODIE L SIZE / PHOTO CARD 5.5X8.5CM
[Product Composition]
HOODIE 1EA / PHOTO CARD 1EA
[Laundry Instructions]
- Please wash the garment inside out.
- Do not soak it in water with dissolved detergent, and do not leave it clumped after spinning.
- Be sure to separate white items from colored ones and wash them separately.
- Avoid storing the item while it is damp with sweat or water. Rinse thoroughly to remove any detergent residue, then dry it flat in the shade.
- Strong friction or excessive force may cause pilling or thread pulling, so please handle with care.
- Do not use hot-air drying, as it may cause deformation of the garment.
[Product Information]
- As this is a sewn product, the shape of the face design may vary slightly, and some finishing may not be perfectly neat.
- Size differences may occur during cutting or sewing (±1–2CM).
- Fraying under 1CM may occur during the manufacturing process.
- This product is sensitive to sharp objects and heat. Please handle with care.
- Due to the mass-production process, loose threads or slight misprints may occur.
- Minor foreign fibers or loose threads may be included due to the nature of the material and manufacturing process.
- Colors may appear different depending on your monitor settings.
- Fibers may come off during initial use due to the nature of the product.
- The biodegradable packaging made from plant-based materials may tear easily due to the nature of the material.
- The outer packaging (package, OPP, or outer box) is designed to protect the internal components from scratches, dents, and dust. Minor scratches, dents, or damage may occur during production, packaging, or shipping.
- For printed materials such as photocards, minor contamination, scratches, dents, warping, or folding may occur due to the nature of the product and production process.
- Images are for illustrative purposes only. Actual design, size, and materials may differ due to production changes.
- This product is limited in quantity and may sell out early once stock is exhausted.
- Official FANS SHOP products come with an authenticity hologram sticker.
[Precautions]
- This product is intended for ages 14 and older; it is not a children’s product.
- Exchanges or compensation are available in accordance with the Consumer Dispute Resolution Standards announced by the Fair Trade Commission.
• FANS SHOP is the official online store of JYP ENTERTAINMENT.
• All MERCH sold on FANS SHOP includes an authenticity hologram sticker.
• To ensure a safe and reliable purchase, we recommend purchasing through official or verified distributors.
• FANS SHOP content is protected by copyright law. Unauthorized reproduction or use is prohibited.
Shipping Information
- Partial cancellations before shipment are only possible by product unit. Cancellation of partial quantities of the same product is not allowed.
- Pre-sale items will be manufactured after the sales period ends and shipped on the separately announced shipping date. Please check the shipping schedule before placing your order.
- Delivery time for pre-sale items may take 15 business days (weekdays excluding weekends/holidays) or more to ship the last order, depending on total order volume.
- Your order will be shipped within 3-7 days from the date of your order for in-stock items only. If the item you ordered is out of stock and cannot be shipped, we will contact you individually.
- We will not refund or reship an item that was mistakenly delivered due to customer error.
Exchange & Return Process
Exchange / Return Request Method
- Requests can be submitted via the Exchange / Return button in your Order / Shipping History or through MY FANS > 1:1 Inquiry.(Please note that only returns are available for change-of-mind requests.)
Exchange & Return Process
- Change of Mind : A return request may be submitted within 7 days of receiving the product. (Exchanges due to a change of mind are not accepted. Returns only.)
- Defective or Missing Items : If the product differs from its description or advertisement, or is defective, the order may be canceled by submitting a 1:1 inquiry within 3 months of receiving the product or within 30 days from the date the issue was discovered or could reasonably have been discovered.
*Attaching photos or videos related to defective/missing items when making an inquiry will help us process your request more quickly.
Exchange / Return Shipping Fees
- If a return is requested due to the purchaser’s change of mind, the purchaser is responsible for the shipping fee.
- If an exchange/return is requested due to a defective item, incorrect item, or delivery issue, the seller is responsible for the shipping fee.
Notes on Exchanges • Returns
- Partial cancellations before shipment are only possible by product unit. Cancellation of partial quantities of the same product is not allowed.
- Pre-sale items will be manufactured after the sales period ends and shipped on the separately announced shipping date. Please check the shipping schedule before placing your order.
- Delivery time for pre-sale items may take 15 business days (weekdays excluding weekends/holidays) or more to ship the last order, depending on total order volume.
- Your order will be shipped within 3-7 days from the date of your order for in-stock items only. If the item you ordered is out of stock and cannot be shipped, we will contact you individually.
- We will not refund or reship an item that was mistakenly delivered due to customer error.