[Product Details]
Product: LOVELY PLUSH ORIGINAL Ver.
Material: POLYESTER
Size: 11X16CM
[Contents]
Item: LOVELY PLUSH ORIGINAL Ver. 1EA / Sold separately for 9 versions
- Due to the nature of plush products, facial shapes may slightly vary, and some finishing may not be perfect.
- Size may vary slightly due to cutting or manufacturing. (±1~2CM)
[Product Instructions]
- Size may vary slightly due to cutting or manufacturing. (±1~3cm)
- Thread loosening under 1CM may occur during production.
- Handle with care as the product is sensitive to sharp objects and fire.
- Minor threads or printing splashes may occur due to mass production processes.
- Foreign particles or minor threads may be included due to material characteristics.
- Colors may appear differently depending on your monitor settings.
- Initial use may cause minor fiber shedding.
- Biodegradable packaging made from plant-based materials may tear easily.
- Outer packaging (BOX, OPP, etc.) is designed to protect internal items and may have scratches or minor damage from manufacturing and shipping.
- Photos and printed items may have slight contamination, scratches, bends, or folds due to production processes.
- Images are for reference only; actual design, size, and materials may differ.
- Limited quantity; may sell out early.
- Official FANS SHOP products come with an authenticity hologram sticker.
[Product Notice]
- For ages 14 and above; not for children.
- Exchange or compensation is available according to Consumer Dispute Resolution Standards.
• FANS SHOP is the official JYP ENTERTAINMENT online store.
• MERCH sold by FANS SHOP includes authenticity hologram stickers.
• For safe purchases, use official or verified distributors.
• FANS SHOP content is protected by copyright; unauthorized use is prohibited.
Shipping Information
- Partial cancellations before shipment are only possible by product unit. Cancellation of partial quantities of the same product is not allowed.
- Pre-sale items will be manufactured after the sales period ends and shipped on the separately announced shipping date. Please check the shipping schedule before placing your order.
- Delivery time for pre-sale items may take 15 business days (weekdays excluding weekends/holidays) or more to ship the last order, depending on total order volume.
- Your order will be shipped within 3-7 days from the date of your order for in-stock items only. If the item you ordered is out of stock and cannot be shipped, we will contact you individually.
- We will not refund or reship an item that was mistakenly delivered due to customer error.
Exchange & Return Process
1. Review of Exchange / Return Request Orders
- Returns due to change of mind: Requests must be submitted within 7 days from the delivery completion date.
- Defective or missing items: Requests must be submitted within 90 days from the date of receipt.
2. Contact Us (1:1 Inquiry)
- Attaching photos or videos will help us process your request more quickly.
- You may submit a request via the Exchange/Return button in your Order / Shipping History, or through MY FANS > 1:1 Inquiry.
3. Defect Assessment
- Please follow the Customer Service team’s instructions regarding disposal or collection of the defective item.
4. Replacement Shipment / Refund
- Exchange: A replacement item will be shipped.
- Return: A refund will be processed after the defective item has been returned and received.
5. Completion of Exchange / Return
Notes on Exchanges • Returns
- For printed materials and photo-related products (e.g., photocards), minor smudges, scratches, dents, bends, or creases may occur due to the nature of the product and the manufacturing and production process.
- Scratches or damage of OPP, sealed, or any kind of packages used to protect merchandise are subject to scratches and breakage due to the nature of the material.
- A protective film is attached to acrylic products to prevent scratches that may occur during the manufacturing and shipping process. Please remove it before use.
- Due to the nature of the manufacturing and processing process and silicone material characteristics, minor stains, scratches, surface marks, and slight size variations between individual items may occur. In addition, for products with an attachment or assembly-based design, parts may not fit perfectly flush due to the inherent properties of the silicone material.
- Product colors may vary compared to the actual material and color depending on monitor specifications and settings.
- For products with physical measurements, errors can occur depending on the nature of the product and how it was measured.
- Please check for product damage before use. Exchange or return requests may be restricted if the product's value is significantly reduced due to consumer use.
- If the packaging of reproducible goods is damaged (CD/LP, DVD/Bluray, magazines, video photo books, photographs, etc.
- ltems the product's value has significantly decreased to the point where resale is difficult due to the passage of time (removal of product barcode, repairs) are not eligible for return.
- There may be additional precautions for specific products, so please check the product information.
- Event gifts or special perks are subject to the same exchange and return instructions as the original item.
- If you have any inquiry, please reach out to the customer service center through 'Contact Us'.