[Product details]
Product: HOOD ZIP-UP
Material: COTTON, POLYESTER
Size: FREE - Shoulder width 65CM, Chest width 68CM, Sleeve length 64CM, Total length 69CM
[Product Composition]
HOOD ZIP-UP (1 type)
[Precautions when washing]
- Hand wash inside out using neutral detergent in cold water below 25 degrees.
- Avoid bleaching detergents and do not soak in water for long periods of time.
- Do not use machine drying (heat drying) as this may damage the product.
- Dry cleaning is recommended.
- Squirrel on low heat.
[Product Information]
- In the case of plush (sewn) products, facial shapes may vary slightly, and some finishing may not be perfectly neat due to product characteristics.
- There may be size errors when cutting or sewing. (±1~3cm)
- Unraveling of less than 1cm may occur during the manufacturing process.
- This product is vulnerable to sharp objects or fire, so caution is required.
- Depending on the mass production process, there may be threads coming loose and the fine print on the product may bounce.
- Due to the nature of the product material and process, miscellaneous threads or fine threads may be included.
- Colors may appear different depending on the user's monitor environment.
- Due to the nature of the product, fibers may fall off during initial use.
- Biodegradable packaging made from plant-based materials can tear easily due to the nature of the material.
- Outer packaging materials such as packages, OPP, and outer boxes are designed to protect internal components from scratches, dents, and dust. Scratches, dents, and minor damage may occur during the product manufacturing/packaging and delivery process.
- In the case of prints and printouts (photo cards), minor contamination, scratches, blemishes, bending, folding, etc. may occur due to the production/processing process and product characteristics.
- This image is an example to help you understand the product. During the production process, the information provided and the design, size, and material of the actual product may change.
- This product is in limited quantity and may be sold out early when the prepared quantity is exhausted.
- FANS SHOP products sold at official retailers have a hologram sticker affixed to authenticate the product.
[Product Notes]
- This product is for people over 14 years old and is not for children.
- This product can be exchanged or compensated in accordance with the Consumer Dispute Resolution Standards notified by the Fair Trade Commission.
• FANS SHOP is the official online store of JYP ENTERTAINMENT.
• All MERCH sold on FANS SHOP includes an official authenticity hologram sticker.
• For a safe and reliable purchase, we recommend using official or verified distributors.
• FANS SHOP content is protected by copyright law. Unauthorized reproduction or use is prohibited.
Shipping Information
- Partial cancellations before shipment are only possible by product unit. Cancellation of partial quantities of the same product is not allowed.
- Pre-sale items will be manufactured after the sales period ends and shipped on the separately announced shipping date. Please check the shipping schedule before placing your order.
- Delivery time for pre-sale items may take 15 business days (weekdays excluding weekends/holidays) or more to ship the last order, depending on total order volume.
- Your order will be shipped within 3-7 days from the date of your order for in-stock items only. If the item you ordered is out of stock and cannot be shipped, we will contact you individually.
- We will not refund or reship an item that was mistakenly delivered due to customer error.
Exchange & Return Process
Exchange • Return Request
Products eligible for return due to a change of mind: Request must be made within 7 days from the delivery date.
Defective/Missing Items: Request within 90 days from the date of receipt.
1:1 Inquiry
’1:1 Inquiry’ link at SHOP bottom or MY page
Determination of Defects
Disposal or collection of the item to be proceeded based on the instructions provided by the Customer Center.
Deliver • Refund
Exchange: Dispatch of replacement item.
Return: Refund processed after the defective item is returned and checked.
Exchange • Return Completed
Notes on Exchanges • Returns
- For printed materials and photo-related products (e.g. photocards), minor smudges, scratches, dents, bends, or creases may occur due to the nature of the product and the manufacturing and production process.
- Scratches or damage of OPP, sealed, or any kind of packages used to protect merchandise are subject to scratches and breakage due to the nature of the material.
- A protective film is attached to acrylic products to prevent scratches that may occur during the manufacturing and shipping process. Please remove it before use.
- Product colors may vary compared to the actual material and color depending on monitor specifications and settings.
- For products with physical measurements, errors can occur depending on the nature of the product and how it was measured.
- Please check for product damage before use. Exchange or return requests may be restricted if the products value is significantly reduced due to consumer use.
- If the packaging of reproducible goods is damaged (CD/LP, DVD/Bluray, magazines, video photo books, photographs, etc.
- ltems the product's value has significantly decreased to the point where resale is difficult due to the passage of time (removal of product barcode, repairs) are not eligible for return.
- There may be additional precautions for specific products, so please check the product information.
- Event gifts or special perks are subject to the same exchange and return instructions as the original item.
- If you have any inquiry, please reach out to the customer service center through 'Contact Us'.