SKZOO X SANRIO CHARACTERS Payment Issue Resolved
2026.06.10 20:28
Hello, this is FANS.
We would like to inform you that the recovery work and corrective measures related to the payment system issue that occurred shortly after the launch of the SKZOO X SANRIO CHARACTERS merchandise on June 10 have been completed, and the service has now been restored to normal.
We sincerely apologize once again for the inconvenience caused during the purchase process.
Please refer to the information below based on your situation.
1. If your payment was completed but does not appear in your FANS app order history
Your payment information has been successfully restored and can now be viewed under MY FANS > Order/Delivery History.
2. If you received a cancellation message (notification) after completing payment
Your order was automatically canceled due to an error that occurred during the payment process. The payment amount will be refunded.
We kindly ask that you make the payment again.
※ Depending on your card issuer or payment method, it may take 3–7 business days for the refund to be reflected.
3. If your payment using reward points was canceled
The cancellation may have occurred automatically due to an insufficient reward point balance.
Please check your reward point balance and make the payment again.
If you have any additional questions, please contact us through FANS "1:1 Inquiry", and we will review your case and assist you as quickly as possible.
We sincerely apologize again for the inconvenience. FANS will continue to thoroughly review and improve our systems to provide a more stable service.
Thank you.