Hello, this is JYPE.

We would like to provide you with information regarding the exchange of DAY6 Official Fan Club My Day 4th Generation SPECIAL KIT.

Exchange Application Period

Until Monday, April 22, 2024, 6:00 PM (KST)

Exchange Application Channel

Korea : YES24 Customer Service Center

How To

Korea : YES24 Customer Service Center 1:1 Inquiry - Ticket reservation inquiry (Fan Club inquiry)

Important Notes for Exchange Applications in Korea

- When submitting an inquiry, please use “DAY6 Official Fan Club My Day 4th Generation SPECIAL KIT Exchange Inquiry” as the inquiry title.

- Please make sure to include following information in your inquiry: name of the person who made the reservation / the reservation number / the name of the item that requires an exchange.

- It is necessary to attach a photo or a video of the defective item that needs to be exchanged when leaving an inquiry.

- Applying for an exchange does not guarantee an actual exchange. You will be notified after the initial review whether you are eligible for an exchange.

- Eligible applicants will be selected once the application period is over. Only those who are eligible will receive further information on the exchange process.

Each Product’s Cases Eligible for Exchange

1. Outbox

- Its purpose is to protect the content of the KIT, and therefore, it cannot be exchanged for whichever reason, including crushed or torn boxes or boxes with poor print quality.

2. Membership Card

- Member information error and printing error on the card

- Updating and exchanging with member information different from the one provided upon Fan Club sign-up is unavailable.

3. Photobook

- Poor print quality of the artist’s portrait (smudges, stains, etc.), missing print, faulty binding

4. Photocard Set

- Poor print quality of the artist’s portrait (smudges, stains, etc.), missing print, torn cards

- Missing card (total of 4 cards)

5. Lucky Keyring

- Poor production quality

6. Custom Keyring

- Poor production quality

7. Stamp Sticker

- Poor print quality of the artist’s portrait (smudges, stains, etc.), missing print, torn cards

8. Lucky Receipt

- Poor print quality of the artist’s portrait (smudges, stains, etc.), missing print, torn cards

- Missing item (total of 4 pieces)

9. Polaroid Set

- Poor print quality of the artist’s portrait (smudges, stains, etc.), missing print, torn cards

- Missing item (total of 4 pieces)

10. ID Photo

- Poor print quality of the artist’s portrait (smudges, stains, etc.), missing print, torn cards

Please note that exchanges will not be available for reasons other than those mentioned above. For further inquiries, please contact the YES24 Ticket Customer Service Center.

Cases Not Eligible for Exchange

- Dots or dents smaller than 5mm found on the item, as well as scratches, imprints, ink stains, etc., that may occur during the manufacturing process are not eligible reasons for an exchange.

- Defects on the backside, background, or other areas apart from the portrait, found on printouts, paper products, and products with portraits, as well as scratches, imprints, dents, etc., that may occur during the manufacturing process are not eligible reasons for an exchange.

- If the product is damaged due to the user’s negligence (crumpled, torn, etc.), it will not be exchanged.

Thank you.