Hello, this is JYPE.

We would like to inform you about the replacement process for items included in the DAY6 Official Fanclub My Day 5th Generation Special Kit.

[Replacement Request Period]

~ 2025.06.20 6:00PM (KST)

[Where to Submit Requests]

KOREA: YES24 Customer Service Center

[How to Submit a Request]

KOREA: Submit a 1:1 inquiry on the YES24 Customer Service Center → Select ‘Ticket Reservation Inquiry (Fanclub)’

[Important Notes for Domestic (Korea) Inquiries]

- Please use the following subject line in your inquiry:

‘DAY6 Official Fanclub My Day 5th Generation Special Kit Item Replacement Request.’

- Please include your name, Fanclub reservation number, and the name of the component you wish to exchange.

- Please be sure to take video/photo of the defective item to be exchanged and attach it to your inquiry.

- In the case of exchange due to missing components, we recommend filming the unboxing process and attaching the video to help verify the issue.

- Please note that not all defective items will be exchanged, and we will notify you if the item is eligible for exchange after initial inspection.

- After the window closes, we will notify you of the exchange process for eligible cases.

[Replacement Eligibility by Item]

1. Outbox

- This box is designed to protect the kit components and is not exchangeable under any circumstances, including creases, tears, or poor printing.

2. Membership Card

- Errors in the membership information on the card and poor printing

- Membership information cannot be modified or exchanged for different information from what was originally entered at the time of fan club registration.

3. Photobook

- Artist image printing defects (smudges, smears, etc.), missing prints, tears, etc.

4. Photocard

- Artist image printing defects (smudges, smears, etc.), missing prints, tears, etc.

- Missing item(s) (8 cards total)

5. Prom Partner Poster

- Artist image printing defects (smudges, smears, etc.), missing prints, tears, etc.

- Missing item(s) (4 posters total)

⠀

6. Party Guide Leaflet

- Artist image printing defects (smudges, smears, etc.), missing prints, tears, etc.

7. ID Photo

- Artist image printing defects (smudges, smears, etc.), missing prints, tears, etc.

- Missing item(s) (4 photos total)

⠀

8. 4cut Photo

- Artist image printing defects (smudges, smears, etc.), missing prints, tears, etc.

- Missing item(s) (5 photos total)

9. DAY6 Membership Card

- Artist image printing defects (smudges, smears, etc.), missing prints, tears, etc.

- Missing item(s) (4 cards in total)

10. Welcoming Card

- Poor printing (smudges, smears, etc.), missing printing, tears, etc.

11. Keyring

- Manufacturing defects

12. Handkerchief

- Poor printing (smudges, smears, etc.), missing prints, tears, etc.

Exchanges will not be accepted for any cases not listed above.

For additional inquiries, please contact the YES24 Ticket Customer Center.

[Non-Exchangeable Conditions]

- Dots or marks of 5mm or less on components and scratches, dents, and ink splatters that may be caused by the product’s manufacturing process are not eligible for exchange.

- Defects other than portraits, such as the backs and backgrounds of prints, paper, and portrait products, as well as scratches, dents, and indentations that may occur during the production process, are not eligible for exchange.

- Items damaged due to user negligence (e.g., creases, tears) are not eligible for exchange.

Thank you.